At The Perfumes America, your satisfaction is our top priority. We want you to love every fragrance you purchase from us. If for any reason you are not completely satisfied, please review our Returns & Refunds Policy below.
🔹 Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- We cannot accept returns on perfumes or gift sets that have been opened, used, or tampered with due to hygiene and safety reasons.
- Sale items, clearance products, and promotional items are final sale and cannot be returned.
🔹 Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide a photo of the item and packaging for verification. Once confirmed, we will arrange a replacement or refund at no additional cost.
🔹 Refund Process
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be issued to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).
🔹 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
🔹 Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
🔹 How to Initiate a Return
To start the return process, please contact our support team with your order details:
📍 Address: 6003 Bellaire Blvd, Ste K, Houston, Texas, 77081
📞 Phone: 346-837-1307
📧 Email: support@theperfumesamerica.com